Frequently Asked Questions

We specialise in after death cleaning, biohazard cleaning, trauma cleaning, and unattended death cleaning. These are specialist services that require professional equipment, training, and experience — they are not suited to standard domestic or commercial cleaning companies.

Yes. We are available 24 hours a day, seven days a week, including weekends and bank holidays. If you need to speak to someone, call us any time on 0330 633 5334.

We cover England, Scotland, and Wales. If you are unsure whether we can reach your location, call us on 0330 633 5334 and we will confirm quickly.

Every situation is different, and we provide individual quotes based on the specific property and the extent of work required. Please call us on 0330 633 5334 for a free, no-obligation discussion.

We respond as promptly as the situation allows. Response times depend on your location and the current workload of our nearest team. Call us on 0330 633 5334 and we will give you an honest estimate.

No. We can attend and carry out the work without anyone present at the property. If you would prefer not to be there, we will arrange access and keep you informed throughout. We understand this is a difficult time.

We treat all personal effects with respect and care. Where items need to be moved during the clean, we handle them carefully and ensure nothing is discarded without your prior agreement.

Yes. We are experienced in dealing with insurance claims, housing associations, estate agents, and solicitors. If you need us to liaise with another party on your behalf, just let us know when you call.

Yes. Emergency Property Care is fully insured for the specialist cleaning services we provide.

Call us as soon as you can on 0330 633 5334. There is no need to prepare anything in advance — we will guide you through the next steps calmly and clearly. Lines are open 24/7.